Meta Spin-out Kustomer Scales AI-Native Customer Service With $30M

In 2023, not long after Meta offloaded the CRM platform it had acquired for $1 billion a year earlier, Brad Birnbaum saw an opportunity to start over. “For us, 2023 was kind of a moment of clarity: We were able to reassess the market [and] see how we could push forward with AI,” Birnbaum told Inc. The result was Kustomer 2.0: an independent reboot of the company he originally founded in 2015, now rebuilt for Gen AI. Two years later, the company has raised a $30 million Series B round led by Norwest Venture Partners, with continued support from Battery Ventures, Redpoint, and Boldstart. It follows a $60 million Series A raised immediately after the Meta spinoff. “Kustomer has built the right foundation for this new era of CX,” said Norwest partner Scott Beechuk, who has joined th