Sequoia Backed Listen Labs Uses AI to Talk to Thousands of Customers All at Once

Listen Labs is betting that large language models can finally make listening scalable.
For years, companies have claimed to be “customer-obsessed.” In practice, that often meant running a survey once a year or organizing a costly focus group that delivered delayed and diluted insights. Real conversations with actual users let alone thousands of them were logistically impossible. So the vast majority of feedback vanished into the void. Listen Labs, a startup that has quietly built a new approach to customer research, is now emerging with $27 million in funding from Sequoia Capital. The company uses AI to run thousands of voice and video interviews simultaneously across geographies and demographics. Instead of surveys or structured forms, customers just talk and the AI listens, asks follow-ups, and compiles insights into reports, highlight reels, and even PowerPoint pre
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Anshika Mathews
Anshika is the Senior Content Strategist for AIM Research. She holds a keen interest in technology and related policy-making and its impact on society. She can be reached at anshika.mathews@aimresearch.co
25 July 2025 | 583 Park Avenue, New York
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