For years, companies have claimed to be “customer-obsessed.” In practice, that often meant running a survey once a year or organizing a costly focus group that delivered delayed and diluted insights. Real conversations with actual users let alone thousands of them were logistically impossible. So the vast majority of feedback vanished into the void.
Listen Labs, a startup that has quietly built a new approach to customer research, is now emerging with $27 million in funding from Sequoia Capital. The company uses AI to run thousands of voice and video interviews simultaneously across geographies and demographics. Instead of surveys or structured forms, customers just talk and the AI listens, asks follow-ups, and compiles insights into reports, highlight reels, and even PowerPoint pre
Sequoia Backed Listen Labs Uses AI to Talk to Thousands of Customers All at Once
- By Anshika Mathews
- Published on
Listen Labs is betting that large language models can finally make listening scalable.
