Salesforce Counted 3.2 Billion AI Tasks Done Without a Human

01 Salesforce reported 3.2 billion AI tasks completed without human intervention in Q2 FY2027.

02 This marks a 97% increase in AI task completion from the previous quarter.

03 Salesforce shifts focus from deployment costs to measuring the value of AI work metrics.

04 Agentic Work Units (AWUs) define discrete AI tasks done autonomously by Salesforce's AI agents.

05 Salesforce's new reporting emphasizes the effectiveness of AI over traditional deployment metrics.

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