Coveo Unveils New GenAI Business Applications for Enhanced Customer Experience

Coveo, a leader in the domain of hardening of enterprise AI Search, Recommendations, and Generative Experience platforms feature automated offers the platform two generative AI business applications. Speaking of these applications, Direct Generative Answering for Agents and Generative Answering for In-App Search, they are aimed to add more generative answering features not involving website search to the customer journey experience. Empowering Agents and In-App Search: Laurent Simoneau, President, CTO, and Co-founder at Coveo, highlighted the significance of these new applications, stating, "Coveo has been leading in enterprise search for more than 20 years and has used AI extensively for more than a decade to individualize customer and employee experiences and drive superior busines