In today’s digital world, customers demand faster and more convenient service. Most customers also prefer to self-serve for help. Yet 67% of customer inquiries globally still require agent involvement. That comes at a big expense to businesses since an agent interaction costs a hundred times more than self-service. Globally, companies spend $1.3 trillion annually on support calls, and lose another $1.6 trillion in revenue due to poor service. Enterprises keep investing to advance automation and self-service. But fragmented systems, teams, and processes make it hard to keep pace with customer expectations, especially with resource and budget constraints.
Khoros, a renowned leader in digital customer engagement software, has announced the launch of the patent-pending next-gen Khoros Cus
Khoros Revolutionizes Self-Service Customer Care with New Generative AI Platform
- By Anshika Mathews
- Published on
By coupling GenAI with real-world conversation data and a robust orchestration framework, Khoros unlocks self-service automated care that scales, and requires far less time and people to build.
