Talkdesk Puts Gen AI in the Driver’s Seat for Personalized Customer Journey

At the Customer Contact Week conference in Las Vegas, Talkdesk unveiled two new products that leverage large language models and other AI technologies. The offerings aim to tailor customer interactions based on factors like conversation history, user profile, location, and even detected mood and emotional state.
Customer service software provider Talkdesk is doubling down on generative AI to help companies deliver more personalized and emotionally intelligent support experiences. At the Customer Contact Week conference in Las Vegas, Talkdesk unveiled two new products that leverage large language models and other AI technologies. The offerings aim to tailor customer interactions based on factors like conversation history, user profile, location, and even detected mood and emotional state. The first product, called Talkdesk Navigator, is an AI-powered virtual assistant that manages incoming customer inquiries through natural conversation. Instead of navigating phone tree menus, customers can simply explain their issue or request in their own words. Talkdesk says Navigator uses generative AI
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Picture of Abhijeet Adhikari
Abhijeet Adhikari
Abhijeet Adhikari is a Research Associate at AIM-Research, focusing on AI and data science related research reports. Beyond his professional role, Abhijeet is an avid reader with a particular interest in historical and mythological facts, you can reach him at abhijeet.adhikari@aimresearch.co
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