Talkmap® Unveils Talkdiscovery® Version 8.3: A Revolutionary Leap in Contact Center CX

Enhanced AI Accuracy and Performance Version 8.3 is the culmination of two years of extensive research and customer feedback. The platform's patented self-supervised generative AI has been updated to elevate the quality of enriched conversations as a data source. This update also lays the foundation for future releases, empowering contact center managers and data scientists with customizable generative AI tasks. Key Features: Contact Intents and Conversation Summaries One of the standout features of Talkdiscovery 8.3 is Contact Intents, a new data attribute generated for each conversation. This attribute identifies the primary theme or "true driver" of the interaction, offering enterprises real-time visibility into their customers' needs, even those who don't engage with tradition