“AI Can Take Away the Mundane and Turn Conversations into Business Gold Says Symbl.ai”

The way businesses communicate has drastically changed over the last decade. From the rapid expansion of digital communication tools to the rise of remote work, organizations today are engaging with customers, partners, and internal teams more frequently and across a variety of channels. While this explosion of conversations offers tremendous potential for growth, it also presents a significant challenge: how to capture and make sense of the massive amounts of unstructured data generated during these interactions. For years, companies have struggled to harness the wealth of insights hidden in voice and text-based exchanges. Transcriptions have been helpful, but they only skim the surface. Real insights lie in the context—understanding what was said, why it was said, and how it can be