Decagon Isn’t Worried About Google Because Its AI Is Too Valuable to Ignore

By Anshika Mathews
Published on February 25, 2025

Enterprise AI

You just have to get to a point where you have customers that really appreciate and value what you're doing, and that speaks for itself.

Jesse Zhang didn’t want to build just another AI product—he wanted to create software that delivered real, tangible value for companies. As a second-time founder, he and his co-founder Ashwin Sreenivas surveyed dozens of startups before landing on an AI-powered customer service solution that businesses not only needed but were willing to pay for. Their company, Decagon, was born in August 2023. Fast forward a year, and Decagon’s AI-powered customer service platform is now used by companies like Notion, Duolingo, Rippling, Bilt, and Substack. Its AI agents can handle customer queries, issue refunds, cancel subscriptions, dispute transactions, and even replace credit cards—all without human intervention. But getting enterprise adoption wasn’t easy. Many of Decagon’s clients co

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Anshika Mathews

Anshika is the Senior Content Strategist for AIM Research. She holds a keen interest in technology and related policy-making and its impact on society. She can be reached at anshika.mathews@aimresearch.co

25 July 2025 | 583 Park Avenue, New York

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