What if the frustrating wait times for IT support could be a thing of the past? In 2016, a group of visionaries—Bhavin Shah, Vaibhav Nivargi, Varun Singh, and Jiang Chen—came together with a bold mission: to tackle the incessant cycle of IT support requests that burdened organizations. Frustrated by the slow and cumbersome nature of traditional IT support, they envisioned a world where artificial intelligence could automate and accelerate employee assistance, eliminating the frustrating wait times for IT specialists. This vision birthed Moveworks.
By leveraging cutting-edge machine learning, Natural Language Understanding (NLU), and advanced conversational AI, the team crafted a system capable of autonomously decoding employee support issues and resolving them in mere seconds—with
Moveworks’ Bhavin Shah on Building Success: ‘Understand the Problem from the Customer’s Perspective’
- By Anshika Mathews
- Published on
We envision a future where IT support is proactive, anticipating issues before they arise, enabling IT teams to focus on strategic initiatives
