Now Walmart Has Its Own AI Agent System and a Smaller Workforce

Why are retail giants suddenly all about AI agents?  Walmart is consolidating dozens of AI tools under a more centralized architecture, introducing four dedicated “super agents” aimed at simplifying how customers, employees, suppliers, and developers interact with the company’s systems. This shift reflects a broader movement inside Walmart from deploying isolated bots to integrating AI as a foundational layer across business operations. The decision follows an internal review of how AI agents had been adopted across departments. Over the past year, Walmart had built a range of agents tailored to specific needs, handling everything from payroll support to merchandising insights. The result was a patchwork of tools that created friction for users navigating multiple systems.