“We want to build a product to help convert the leads that [normally might be] missed.” That’s how Yelp’s Chief Product Officer Craig Saldanha frames the company’s latest AI new feature. Long seen as a go-to destination for restaurant reviews and service listings, Yelp is now thinking of itself as something much bigger: a real-time, AI-native interface between local businesses and consumers. Whether you're booking a birthday dinner or scheduling a mechanic to inspect an oil leak, Yelp’s AI-powered voice agents and visual assistants want to manage the entire interaction conversationally, intelligently, and without human lag.
Yelp is already piloting AI voice agents that can answer calls, understand context, manage reservations, and escalate when needed, all without complex AP
Yelp Now Has AI That Answers Calls and Converts Lost Leads
- By Anshika Mathews
- Published on
There's just so many facets of our business that are touched by AI, and it still feels like we're in the early innings here.
