By AIM · AIM Media House
Penn Medicine will deploy a suite of artificial intelligence clinical agents from K Health across its clinical operations under a new multi-year collaboration, starting with the health system's virtual urgent care service and later expanding into primary care and specialty clinics.
The initiative will launch within Penn Medicine OnDemand, the health system's virtual urgent care program, according to a May 27 announcement from K Health and Penn Medicine.
The deployment includes patient-facing and clinician-facing AI agents integrated into Penn Medicine's existing digital front door and electronic health record (EHR) systems.
The organizations said the technology is designed to support patient intake, gather information before appointments, and prepare draft clinical documentation for clinician review.
Mitchell Schnall, Senior Vice President for Data and Technology Solutions at Penn Medicine, said the health system views artificial intelligence as "a clinical opportunity for the goal of improving patient care." "This work will allow us to continue to test how AI can best be used across the spectrum of care," Schnall said.
The organizations said they also plan to conduct peer-reviewed research examining the use of clinical AI in routine care settings.
Patient Intake and Visit Preparation According to the announcement, the AI agents will help collect information from patients before visits and generate structured summaries that flow into clinicians' existing workflows.
The initial rollout focuses on virtual urgent care, a setting where patient intake, symptom collection, and triage processes are often highly standardized.
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