Penn Medicine Deploys K Health AI Agents Across Virtual Care Network

Penn Medicine will deploy a suite of artificial intelligence clinical agents from K Health across its clinical operations under a new multi-year collaboration, starting with the health system's virtual urgent care service and later expanding into primary care and specialty clinics.

The initiative will launch within Penn Medicine OnDemand, the health system's virtual urgent care program, according to a May 27 announcement from K Health and Penn Medicine.

The deployment includes patient-facing and clinician-facing AI agents integrated into Penn Medicine's existing digital front door and electronic health record (EHR) systems. The organizations said the technology is designed to support patient intake, gather information before appointments, and prepare draft clinical documentation for clinician review.

Mitchell Schnall, Senior Vice President for Data and Technology Solutions at Penn Medicine, said the health system views artificial intelligence as "a clinical opportunity for the goal of improving patient care."

"This work will allow us to continue to test how AI can best be used across the spectrum of care," Schnall said.

The organizations said they also plan to conduct peer-reviewed research examining the use of clinical AI in routine care settings.

Patient Intake and Visit Preparation

According to the announcement, the AI agents will help collect information from patients before visits and generate structured summaries that flow into clinicians' existing workflows.

The initial rollout focuses on virtual urgent care, a setting where patient intake, symptom collection, and triage processes are often highly standardized. Penn Medicine said it plans to expand the technology into in-person primary care and selected specialties, including cardiology and dermatology.

The deployment adds to a growing number of healthcare AI systems moving beyond documentation assistance and into operational workflows. Recent examples include AI tools embedded directly into clinical systems to support patient engagement, intake, and documentation processes.

Penn Medicine has already explored AI-assisted clinical workflows through initiatives such as Chart Hero, a tool developed to help clinicians review and summarize patient records before appointments.

Healthcare providers have also increasingly focused on integrating AI into day-to-day clinical operations rather than limiting deployments to standalone pilots. Similar trends have emerged across hospital systems adopting AI tools inside existing care delivery processes.

K Health Expands Health System Strategy

The Penn Medicine partnership marks another step in K Health's effort to embed its technology within large healthcare organizations.

Ran Shaul, Co-Founder and Chief Product Officer at K Health, said Penn Medicine is making a significant investment in clinical AI infrastructure.

"This isn't another point solution, but the layer that prepares the visit, and connects every patient question to a safe, navigable path inside the system," Shaul said.

The company has increasingly focused on AI systems that assist with patient intake, navigation, and clinical workflow preparation. Patient routing and intake automation have become a major area of investment across healthcare organizations seeking to reduce administrative workloads and improve access to care.

The announcement follows K Health's March launch of PatientGPT with Hartford HealthCare. That tool allows patients to review laboratory results in plain language, ask health-related questions, check potential medication interactions, and schedule appointments while enabling clinicians to review conversation summaries. K Health said the system does not diagnose conditions, prescribe treatments, or operate autonomously.

K Health's broader health system customer base includes organizations such as Mass General Brigham, Northwell Health, Cedars-Sinai, Hackensack Meridian Health, and Hartford HealthCare, according to the company.