By AIM · AIM Media House
At West Coast Dental, nearly 70,000 insurance claims once sat in the backlog, held up by the slow process of phone-based follow-ups. Resolving them would have required five new hires.
Instead, the organization turned to SuperDial, which now handles more than 10,000 calls a month for the group, freeing staff and improving cash flow. For co-founders Sam Schwager and Harrison Caruthers , this is exactly the kind of burden their AI voice company was built to lift.
SuperDial is aiming to solve one of healthcare’s most entrenched and expensive inefficiencies: manual administrative phone calls.
These calls (for benefits verification, prior authorization, credentialing, claims follow-up, etc.) may seem mundane, but they represent a major drag on a $150 billion revenue cycle management (RCM) industry. Founded in late 2023, SuperDial is already showing momentum.
The company has crossed seven figures in annual revenue, handles tens of thousands of calls each week, and has raised over $20 million in funding. Its $15 million Series A round, announced this week, and led by SignalFire, marks one of the first investments from the firm’s $1 billion applied AI fund.
“We’re laser-focused on these calls between billing teams and payers,” said Schwager in an interview with Fierce Healthcare. “Billions of these calls are made every year, and they’re extremely expensive and burdensome.
We want to make them a thing of the past.” Schwager and Caruthers, who met at Stanford while studying computer science, previously ran a revenue cycle management company. There, they saw teams burning thousands of hours navigating phone trees, waiting on hold, and transcribing information from payer representatives.
They began building an internal tool to automate the most repetitive parts of that process.
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