By Mukundan Sivaraj · AIM Media House
Zoom's Enterprise business grew 7.8% year over year in the second quarter of fiscal 2027, its fastest growth rate in three years. The business accounted for 62% of Zoom's $1.28 billion in quarterly revenue, up from 60% a year earlier. The result came as customers expanded their use of Zoom beyond Meetings.
Zoom Phone continued to grow in the teens, Contact Center posted high-double-digit growth, and the company reported increasing adoption of products including Zoom Virtual Agent, ZoomMate and Zoom Revenue Accelerator.
Total revenue increased 4.9% year over year, while Zoom raised its full-year revenue forecast to $5.085 billion-$5.095 billion. At the same time, the company expects its Online business to be flat for the full fiscal year, leaving Enterprise growth increasingly important to its results.
Enterprise Growth Is Pulling Zoom Beyond Meetings Zoom's Enterprise customers are buying more products together, with AI increasingly appearing alongside Phone and Contact Center. The company said one of the largest U.S.
tech companies renewed Zoom Workplace in a deal that increased its annual recurring revenue by $1.9 million. A major U.S. wealth manager upgraded to Zoom Workplace Enterprise Premier and rolled out Zoom Phone across the organization, replacing multiple vendors.
QXO, a North American distributor and installer of building products, chose Zoom Phone for roughly 8,000 employees alongside Zoom Contact Center.
The company plans to use the products to bring its communications systems together, integrate with Microsoft Teams and automatically update its CRM from live interactions, Zoom said. Phone is also becoming a route into Zoom's newer products.
Chief Financial Officer Michelle Chang said 10 of Zoom's top 10 Phone deals in Q2 involved takeouts, while five of the top 10 also included Contact Center.
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