Yellow.ai Launches ‘Analyze’ to Revolutionize CX Automation with Advanced Conversational Insights and Self-Learning Capabilities

Yellow.ai, a global leader in AI-first customer service automation, has announced the launch of Analyze, a solution designed to elevate customer experience (CX) automation through deeper conversational insights and advanced self-learning capabilities. This platform, powered by an in-house large language model (LLM), aims to transform bot interactions by reducing ticket volume by 30% and boosting containment rates by 10%. Traditional automation platforms often provide limited insights, focusing only on basic metrics such as user numbers or session times. This limitation leaves businesses without a comprehensive understanding of chatbot interaction quality, a crucial aspect of effective customer service. According to a recent survey conducted by Yellow.ai, 54.5% of customer service profe