The banking industry is on the cusp of a transformation driven by generative AI, a technology that promises to reshape customer experiences, risk management, and operational efficiency. This week for CDO Insights we have with us Devendra Singh Parmar, Enterprise Principal Product Owner - Data Science and Analytics at Discover Financial Services. With over 15 years of expertise in AI, data science, and digital transformation, Devendra has developed groundbreaking solutions for top institutions like HSBC and Discover, spearheading projects that enhance fraud detection, credit risk management, and personalized banking services. His tenure includes leading multi-million-dollar global projects in fraud detection and credit risk management at HSBC, significantly boosting the bank’s risk mitiga
Generative AI Is Revolutionizing Banking Experience
- By Anshika Mathews
- Published on
This shift from one-size-fits-all service to highly individualized experiences is reshaping how customers engage with their banks, setting new standards for satisfaction and loyalty.
