Generative AI Is Revolutionizing Banking Experience

This shift from one-size-fits-all service to highly individualized experiences is reshaping how customers engage with their banks, setting new standards for satisfaction and loyalty.
The banking industry is on the cusp of a transformation driven by generative AI, a technology that promises to reshape customer experiences, risk management, and operational efficiency. This week for CDO Insights we have with us Devendra Singh Parmar, Enterprise Principal Product Owner - Data Science and Analytics at Discover Financial Services. With over 15 years of expertise in AI, data science, and digital transformation, Devendra has developed groundbreaking solutions for top institutions like HSBC and Discover, spearheading projects that enhance fraud detection, credit risk management, and personalized banking services. His tenure includes leading multi-million-dollar global projects in fraud detection and credit risk management at HSBC, significantly boosting the bank’s risk mitiga
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Picture of Anshika Mathews
Anshika Mathews
Anshika is the Senior Content Strategist for AIM Research. She holds a keen interest in technology and related policy-making and its impact on society. She can be reached at anshika.mathews@aimresearch.co
25 July 2025 | 583 Park Avenue, New York
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