AI In Customer Experience: Insights From CDO Vision Dallas

The AI era has fundamentally changed how we think about customers. Today's organizations serve two distinct types: organic customers (humans) and inorganic customers (AI systems that exhibit human-like behaviors). This distinction matters because each requires different interaction approaches and service experiences. This panel brings together a diverse group of financial services and AI experts. Poornakala Sethuraman serves as VP Data Scientist at Bank of America, bringing banking sector expertise in data science applications. Karthik Balakrishnan contributes 25+ years of AI experience in financial services, with particular depth in the insurance industry. Awhan Mohanty leads growth initiatives for banking and financial services at Quantity, offering perspectives on business developmen