Salesforce Launches Agentforce 3 to Power Scalable AI Agent Deployment

Agentforce 3 is built to manage, measure and optimize AI agents deployed in a new hybrid workforce where humans and agents work side by side.
Salesforce has officially launched Agentforce 3, a comprehensive update to its digital labor platform that enables enterprises to manage, monitor, and scale AI agents with enterprise-grade visibility and control. The update follows widespread adoption of Agentforce since its debut in October 2024 and is based on feedback from thousands of real-world deployments across sectors including finance, healthcare, and media. The new release addresses a core issue that has emerged as AI agent adoption accelerates across industries: a lack of observability. While more organizations are deploying agents to automate repetitive tasks and improve service efficiency, teams often struggle to understand agent performance, trace their decision-making, or make real-time improvements. Agentforce 3 introduc
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Anshika Mathews
Anshika is the Senior Content Strategist for AIM Research. She holds a keen interest in technology and related policy-making and its impact on society. She can be reached at anshika.mathews@aimresearch.co
25 July 2025 | 583 Park Avenue, New York
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