Zendesk Teams Up with Anthropic and AWS to Revolutionize Customer Experience with Advanced AI Integration

At the Relate global conference, Zendesk has disclosed its partnership with Amazon Web Services (AWS) and Anthropic in a ground-breaking manner, opening a new chapter in customer engagement. Adrian McDermott, Zendesk's chief technology officer: "AI is transforming customer and employee interactions, and soon, it will shape virtually all of them." Integration of AI Technology: In this partnership, Zendesk will take advantage of Amazon Bedrock, an original service that is customized for developing and expanding generative AI applications, as well as the successful Claude 3 family from Anthropic. Having more than a hundred thousand clients to its credit, by having an array of highly developed LLMs (Large Language Models) for every customer interaction, Zendesk intends to set new benc