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- 0119% of Americans reported that an AI agent has asked them for access to their financial accounts, according to a survey by Morning Consult for the American Bankers Association.
- 0277% of respondents expressed concern about giving AI tools permission to move money or conduct financial transactions on their behalf.
- 0380% of consumers believe banks should distinguish between direct customer interactions and those with AI agents.
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- 0474% of respondents care whether non-bank firms handling their finances are subject to the same legal and regulatory requirements as banks.
- 05Major US banks are currently restricting third-party AI agents from accessing customer accounts and conducting transactions.
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Nearly one in five Americans say an AI agent has already asked them for access to their finances.
In a survey conducted by Morning Consult for the American Bankers Association, 19% of US adults said an AI agent had asked them to provide login credentials for their financial accounts or their debit or credit card numbers.
Another 62% said no, and 18% did not know or had no opinion.
The ABA, the trade association representing US banks, released the survey on October 27, 2026, at its annual convention. Morning Consult surveyed 4,402 US adults online between October 9 and 12, split across two samples of 2,191 and 2,211 respondents.
"While agentic AI has the potential to be a compelling consumer tool, this survey shows that Americans are not ready to hand over their financial decisions to AI agents," said Rob Nichols, president and CEO of the ABA.
Concern About Agents Moving Money
Respondents were asked how concerned they would be about giving an AI tool or agent permission to move money between accounts, make payments, or carry out other financial transactions on their behalf.
77% said they would be concerned, including 52% who said they would be very concerned. 14% said they would not be concerned, and 10% did not know. Willingness to hand over day-to-day cash management was also low.
The survey asked how likely respondents were to use an AI agent within the next 12 months to autonomously manage cash balances in their bank account, including redirecting or distributing deposits into high-yield savings accounts or money market funds.
27% said they were likely to do so, including 11% who said very likely. 61% said they were unlikely, including 47% who said very unlikely.
What Consumers Want From Their Banks
Most respondents said they wan their bank to be able to distinguish between them and their agents. 80% agreed that a bank should be able to know when it is dealing directly with a customer and when it is interacting with the customer's AI agent, including 57% who strongly agreed.
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79% agreed that consumers should not be required to share their online banking username and password with an AI tool, app or service to receive help managing their finances.
76% agreed that a bank should be able to require AI agents to demonstrate adequate privacy and security protections before being given access to customers' personal information.
The survey also asked about oversight of non-bank firms. 74% said they care whether a business that handles their finances is held to the same legal and regulatory requirements as a bank, while 8% said they do not care and 17% had no opinion.
"Consumers clearly still value the safety and security of their bank, and they are understandably wary of allowing AI to move their money or access sensitive account information," Nichols said.
Banks Are Already Restricting Outside Agents
The survey comes as large US banks limit how third-party AI agents can access customer accounts. Major banks have been blocking outside agents from operating inside customer accounts and making transactions, Reuters reported on October 22, 2026, citing two people familiar with the situation.
JPMorgan Chase CEO Jamie Dimon said on the bank's October 13 earnings call that JPMorgan will not allow just any outside agent in, describing it as too risky for clients and the bank.
Bank of America told CNBC it is limiting AI agents' access to consumer deposits while it develops protocols to determine liability for AI-authorized payments.
Charles Schwab CEO Rick Wurster said the brokerage is blocking agents from using clients' login credentials, according to Reuters.
Several of the same firms are building their own agents. JPMorgan has launched a pilot of a smart cash product, and Bank of America CEO Brian Moynihan said its assistant, Erica, now operates on an agentic basis, with human approval required before money moves.
The ABA release did not reference a specific rule on AI agents' access to customer data. "They also want their bank to protect them from the risks posed by AI," Nichols said of consumers.
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