Bank of America Reports 300 Approved AI Use Cases as Employees Generate 400K Prompts Daily

On July 14, 2026, during the company's Q2 earnings call, Chairman and CEO Brian Moynihan said more than 200,000 employees are actively using AI-enabled capabilities across the bank, generating over 400,000 prompts a day.

Moynihan said the bank had more than 300 AI use cases approved as of last week, all with good economics. Of those, 114 are live generative AI use cases and 34 are fully implemented, with new capabilities added every week.

The AI disclosures came alongside strong Q2 results. Revenue rose 15% year-over-year to $31.6 billion, and net income climbed 27% to $9.1 billion, with EPS up 34% to $1.21.The bank generated 660 basis points of operating leverage in the quarter and improved its efficiency ratio to 59%, with return on tangible common equity at 17%.

Net interest income rose 9% to roughly $16.2 billion. CFO Alastair Borthwick raised full-year NII growth guidance to the top end of the 6%-8% range and lifted full-year operating leverage guidance to 300-400 basis points, up from the more-than-200-basis-point outlook given in April.