IBM Consulting Appoints Yogendra (Yogi) Goyal to Lead Its Global AI-First Business Operations

In a significant leadership move reflecting the rapid transformation of enterprise operations, IBM Consulting has appointed Yogendra (Yogi) Goyal as Global Managing Partner – Service Line Leader, AI-First Business Operations. Goyal, a veteran in the business services industry, brings more than 25 years of experience driving large-scale transformation and P&L growth across global markets.

Goyal’s appointment marks IBM’s deepening focus on embedding artificial intelligence across business operations — a direction aligned with the company’s broader vision of becoming an “AI-first” consulting powerhouse. In his new role, he will oversee IBM’s global business process services unit, with a mandate to lead strategy, market expansion, and operational excellence through AI-driven innovation.

He joins a global leadership team that includes Mohamad Ali, Neil Dhar, Andy Baldwin, Glenn Finch, Tony Menezes, Joanne Wright, Warren Lewis, and Sia Rostami Ravari, working together to accelerate IBM Consulting’s AI-first transformation agenda.

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A Veteran of the Business Services Industry

Few leaders have had a front-row seat to the evolution of the global business services sector quite like Yogi Goyal. Starting his career at EXL Service in the early 2000s, Goyal played a pivotal role in building the company’s insurance and healthcare business into a key growth engine. Those who knew him from those years often recall him as one of the most relentless professionals in the industry — known for showing up at client offices armed with a sharp understanding of process optimization and, as one former colleague puts it, “a brochure and a vision.”