JPMorgan Deploys AI and Robotics to Automate Processing of 130 Million Checks

JPMorgan Payments has deployed AI-powered robots and document intelligence technology to automate check and remittance processing across its lockbox operations, part of a broader effort to modernize one of the banking industry's largest remaining paper-based workflows.

The bank said it processed more than 130 million checks in 2025 and handles roughly 480 million checks and remittance documents annually through its lockbox business. The new system, developed with document intelligence company Ripcord, automates tasks that were previously performed manually, including opening envelopes, removing staples, separating pages, tracking document contents, and scanning payment records.

Organizations use lockbox services to receive payments at bank-managed mailing addresses, allowing checks to be deposited and accompanying remittance documents to be digitized before payment reconciliation. While digital payments continue to expand, checks remain common in industries such as healthcare, government, utilities, and business-to-business transactions.

AI and Robotics Move Into Core Payment Operations

According to JPMorgan, the robots use computer vision and AI models to process more than 4,000 document and envelope variations. The company said the deployment represents the first use of a mail automation robot within its lockbox operations.