[Report] Navigating the complexities of AI-led transformation in BFSI GCCs

Insights from the CXO Unplugged Roundtable hosted by AIM & HCLTech

While global capability centers (GCCs) have undeniably grown in size and influence, their success remains deeply connected to the broader Indian technology ecosystem. A collaborative, partnership-driven approach between BFSI GCCs, Data and AI service vendors, and other stakeholders such as regulatory bodies is essential for navigating an evolving landscape shaped by unpredictable microeconomic shifts, geopolitical tensions, and rapid digital transformations fueled by emerging technologies and the exponential growth of data.

Service providers, having demonstrated creativity and adaptability in the past, must now forge deeper engagements and partnerships to effectively address the unique challenges and opportunities presented by increasingly complex GCCs. This collaboration is particularly critical given the growing importance of data and AI, where the ability to effectively manage and leverage data is paramount. Those who lag in data maturity will inevitably lag in AI adoption. This challenge is further compounded by the geometric progression of data velocity and volume, outpacing the arithmetic progression of current technologies.

Critical Challenges

The whitepaper outlines five critical challenges, each demanding cross-functional coordination and ecosystem collaboration.