State Farm Promotes Jon Francis to Chief Data and Analytics Officer and Head of Digital

State Farm, one of the largest providers of insurance and financial services in the United States, has promoted Jon Francis to Chief Data and Analytics Officer and Head of Digital.

Francis steps into the expanded role from his previous position as Senior Executive, Digital Growth and Experiences, where he led efforts to integrate customer touchpoints across the full digital journey, from attracting and engaging customers through quoting and onboarding to enabling seamless self-service.

The promotion places Francis at the top of State Farm's data and digital function at a significant moment. The company has been building out its technology leadership team, having appointed Joe Park as EVP and Chief Digital and Information Officer in late 2025.

Major insurers including State Farm have been moving generative AI pilots into production, with a focus on natural language processing, virtual assistants, and knowledge-management tools, a push that Francis is now positioned to lead from the data and analytics side.