Technology Executive Thomas Mazzaferro Joins Truist as Chief Data & Analytics Officer

In a move that underscores the escalating importance of data and analytics in the financial services sector, Truist Bank has welcomed Thomas Mazzaferro as its new Chief Data & Analytics Officer. Mazzaferro, who most recently served as the Chief Digital, Data & Innovation Officer at Western Union, brings an impressive résumé to Truist, packed with achievements in digital transformation, fintech, and change management.

A Proven Track Record

At Western Union, Mazzaferro was pivotal in modernizing next-gen technology and data products for a customer base spanning 200 countries. His accomplishments include launching digital banks in multiple European countries and employing machine learning models that drove an incremental $140 million in annual revenue. He was also instrumental in consolidating 35 data warehouses into Snowflake, generating 50% in operational cost efficiencies.

Recognized as one of the top 100 most influential people in data by Data IQ and a global data leader, his initiatives extend beyond impressive tech achievements. His enterprise-wide data policy and the strategic AI/ML model development have been pathbreaking in setting new industry standards.

Prior Engagements

Before Western Union, Mazzaferro was the US Chief Data Officer at HSBC, where he won the 2020 Fintech of the Year Award for Best Use of AI/ML in Banking. He managed the data framework across a multitude of domains, from retail banking to compliance, and helped develop a strategic three-year roadmap to modernize HSBC's data ecosystem.