Tyler Technologies Creates Chief AI Officer Role, Forms Dedicated AI Organization

Tyler Technologies has created a Chief Artificial Intelligence Officer (CAIO) role and a dedicated AI organization as the public sector software provider expands its focus on artificial intelligence and payments.

The company announced that Franklin Williams has been promoted to the newly created CAIO position, while Ryan O'Connor has been named Chief Transactions Officer. Both roles were created to support what Tyler described as two key growth areas for the business: AI and payments.

"The newly created roles of chief artificial intelligence officer and chief transactions officer underscore our commitment to advancing two key growth areas for Tyler—AI and payments," CEO Lynn Moore said in a statement. "I'm confident that these leaders will help our teams focus on continuous innovation and collaboration to best serve Tyler's clients and team members."

According to the company's announcement, Williams will lead a newly formed AI organization responsible for helping Tyler and its clients realize the value of AI across products, operations, and internal workflows. The group will also develop shared AI platforms and standards, support go-to-market efforts across business units, and guide AI adoption across the company.