Brightcove Gets An Assistant

Brightcove, the premier streaming technology company globally trusted by millions, announced today the integration of Amazon Q Business, a groundbreaking generative AI assistant on Amazon Web Services (AWS). Leveraging this innovative technology, Brightcove aims to revolutionize its customer service capabilities within the media and entertainment technology sector. Empowering Customer Support with AI As an early adopter of Amazon Q, Brightcove has introduced the "Brightcove Expert Bot," an AI-powered chatbot embedded into internal tools. This resource serves as a valuable asset for customer and product support teams, streamlining processes and enabling employees to swiftly access relevant information, solve technical issues, and provide tailored solutions to meet customer needs effec