Silicon Valley startup Observe.AI has unveiled new generative AI capabilities that promise to transform how contact centers extract insights from customer conversations to drive better business outcomes. The artificial intelligence company's latest product updates allow its platform to go beyond just detecting keywords and phrases to interpret more complex reasoning and subjective aspects of interactions.
While previous approaches to conversation intelligence relied heavily on detecting keywords and phrases to extract narrow insights, Observe.AI's new release aims to tackle more complex analysis. By applying large language models, the platform can now interpret nuanced reasoning, sentiment, and subjective elements within conversations.
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Observe.AI Introduces Gen AI for Deeper Contact Center Insights
- By Abhijeet Adhikari
- Published on
The Silicon Valley startup claims the product updates will allow contact centers to more effectively analyze the context and nuance within interactions - aspects that have traditionally proved challenging for conversational AI.
