Manufacturing
For years, logistics technology has promised better visibility. Dashboards, alerts, and predictive ETAs became standard tools across freight networks. Yet much of the underlying work, like calling dispatchers or confirming load status, remained manual. Penske Logistics is now pushing that work into software.
In January 2026, Penske Logistics announced it was expanding the use of an agentic AI platform from Augment following a six-month pilot program, shifting the system from test mode into day-to-day operations. The AI does not replace Penske’s existing track-and-trace tools. Instead, it activates when those systems fall silent.
When shipment updates are missing, the AI autonomously contacts carriers by phone, email, or text to validate freight status, interprets the responses, and feeds the information back into Penske’s operational systems. Penske expects the system to validate the status of roughly 600,000 loads in its initial deployment phase, with projected productivity gains of 30% to 40% driven by reduced manual follow-ups.
