Cleveland Clinic Deploys Luminai AI To Automate Referral Workflows

Cleveland Clinic has partnered with AI startup Luminai to automate administrative workflows, as the company closed a $38 million Series B round, bringing total funding to about $60 million according to Forbes.

The deployment focuses on referral management, a high-volume process that still relies heavily on manual intake, document review, and coordination across systems. Cleveland Clinic operates 23 hospitals and serves 15 million patients, making even incremental workflow improvements material at scale.

Administrative work accounts for roughly a quarter of U.S. healthcare spending, driven by fragmented systems and unstructured inputs such as faxed documents. Referrals often arrive in large volumes and require staff to interpret, validate, and route information before care can begin.

According to Luminai, the platform is designed to handle that variability by converting unstructured data into structured formats and executing workflows across systems. It encodes hospital-specific standard operating procedures and applies them to tasks such as identifying referral documents, extracting key data, matching patients and providers, and routing cases to the appropriate departments.