Conduent and Microsoft Join Forces to Innovate Business Process Solutions

In a move set to revolutionize business process solutions, Conduent Incorporated, a global leader in technology-driven business services, has announced a groundbreaking partnership with tech giant Microsoft. The collaboration aims to leverage Microsoft Azure OpenAI Service to integrate the power of generative AI into Conduent’s offerings, promising improved quality, productivity, and faster cycle times for its global clientele.

Driving Innovation Through Generative AI

Conduent's President and CEO, Cliff Skelton, expressed excitement about the venture, highlighting its potential to advance solutions and capabilities. "We are focused on harnessing the potential of generative AI to further advance our solutions and capabilities leading to improved quality, efficiency, and productivity for our clients and in our own operations," Skelton stated.

Microsoft's Perspective

Svetlana Reznik, General Manager of Data & AI at Microsoft, underscored the transformative impact of generative AI. "Generative AI has the power to transform how businesses and organizations operate – serving as a force-multiplier to improve efficiencies and enhance customer experiences across a range of industries," remarked Reznik.

Piloting the Future

The collaboration between Conduent and Microsoft is already bearing fruit, with three pilots underway focusing on healthcare claims management, customer service platforms, and fraud detection. These initiatives aim to integrate generative AI into various aspects of business processes to drive efficiency and effectiveness.