At Enterprise Connect on March 10, 2026, Zoom Communications announced a significant expansion of its enterprise agentic AI platform, introducing workflow orchestration capabilities across Zoom Workplace, Zoom Phone, and Zoom CX.
The updates are designed to address what the company describes as one of the defining limitations of enterprise AI today, tools that summarise discussions but leave the actual follow-through to humans.
"The next phase of enterprise AI will be defined by the ability to move from conversation to action," said Velchamy Sankarlingam, president of Product and Engineering at Zoom. "Zoom's agentic AI platform is designed to orchestrate action across systems, turning every meeting, call, and customer interaction into a trigger for workflow automation."
