Global Capability Centres (GCCs), also known as global in-house centres or captives, are offshore units of large multinationals set up to support the parent company. These centres establish dedicated teams that carry out certain functions.
According to a 2021 Deloitte report, the GCC sector’s direct gross output (measured as the sales to its parent organisations and other industries) is US$33.8 billion+. To put this in perspective, it is approximately 1 per cent of the GDP of India. India hosts capability centres of around 1300 global enterprises directly employing 1.3 million people. The role of these GCCs is evolving.
According to several commentators on the subject, there is a significant shift in terms of how these capability centres function and a heavy reliance on technologies resulting in significant investments in analytics, data science, and other emerging technologies.
In this report, we examine the role of analytics, data science or artificial intelligence in the Indian GCCs. The report will see how this impacts the overall industry and analyse the contribution by GCCs to the Indian analytics and data science industry. We will also study how analytics GCCs are being established and what are the different models employed by global organisations to set up GCCs in India.
