For years, the autonomous vehicle industry has relied on rigorous simulation techniques to refine self-driving technology. Engineers have spent countless hours testing, evaluating, and iterating on systems to ensure reliability in an unpredictable world. Now, the same approach is being applied to a different kind of automation: AI voice and chat agents.
Brooke Hopkins, a former tech lead at Waymo, saw a familiar challenge when she transitioned from self-driving cars to AI agents. At Waymo, she helped develop the infrastructure for testing and evaluating autonomous systems, ensuring they could navigate complex environments safely. When she turned her attention to AI agents, she realized the industry was struggling with the same core problem: reliability.
“When I left Waymo, I realiz
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