AI Coworker Console Raises $6.2M to Handle Your IT Complaints

The modern workplace runs on digital tools, but as organizations become increasingly tech-dependent, their IT teams are drowning in a sea of repetitive requests. Password resets, app access approvals, laptop setups, the same patterns repeat daily across companies of all sizes. While these tasks are predictable, automating them effectively has proven surprisingly difficult, leaving IT departments stretched thin and employees frustrated with slow response times.

Console, a San Francisco-based startup is taking a fundamentally different approach to IT automation. Rather than forcing employees to navigate clunky portals or submit traditional help desk tickets, Console operates as an AI coworker directly within Slack, handling routine IT requests instantly while maintaining the oversight and policy enforcement that organizations require.

The company announced that it has secured $6.2 million in funding from Thrive Capital, marking a significant milestone in its mission to transform how organizations handle internal IT support.

The Growing IT Support Crisis

The statistics paint a clear picture of the challenge facing modern IT departments. As companies digitize their operations, the burden on IT teams has grown exponentially, yet budget constraints often mean these teams are expected to "do more with less." The result is a perfect storm: burned-out IT professionals, frustrated employees waiting for basic support, and declining productivity across entire organizations.