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    PagerDuty Appoints John DiLullo as CEO Amid Push Into AI Operations

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    PagerDuty Appoints John DiLullo as CEO Amid Push Into AI Operations

    PagerDuty appointed John DiLullo as CEO as the company expands its AI-first operations platform and enterprise automation strategy.

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    PagerDuty has appointed John DiLullo as Chief Executive Officer, effective May 11, according to a company announcement published Monday. DiLullo succeeds Jennifer Tejada, who led the company since 2016 and has transitioned to Executive Chair of the Board.

    The leadership change comes as PagerDuty accelerates its positioning around AI-driven operational infrastructure and autonomous incident management across enterprise environments. In the announcement, the company reaffirmed its fiscal year 2027 guidance and said it expects full-year revenue between $488.5 million and $496.5 million.

    The company said DiLullo’s appointment followed a board-led succession planning process. He previously served as CEO of cybersecurity company Deepwatch and earlier led LiveVox and Lastline before their acquisitions. Prior to those roles, he held senior positions at Cisco, Aruba Networks, Forcepoint, and Avaya.

    PagerDuty currently serves more than 35,000 customers, including approximately two-thirds of the Fortune 100 and more than half of the Fortune 500, according to the company’s announcement. The company has increasingly framed its platform as operational infrastructure for AI-native software systems and enterprise automation environments.

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    About the author

    Mukundan Sivaraj

    Mukundan covers enterprise AI and the AI startup ecosystem for AIM Media House. Reach out to him at mukundan.sivaraj@aimmediahouse.com or Signal at mukundan.42.

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