Pharma
BMC, a global leader in software solutions for the Autonomous Digital Enterprise, has announced a significant expansion in its AI-driven service and operations management portfolio. The company has integrated generative AI into its BMC Helix Service Management solution, combining it with low code/no code development and contextual tooling. This integration aims to bolster enterprise security and elevate operational workflows, marking BMC as the first vendor to embed GPT across its entire AI-driven service and operations management portfolio.
Glen Foster, Head of Service Delivery at Northumbria Healthcare NHS Foundation Trust, attests to the transformative impact of BMC Helix solutions. "BMC Helix has enabled us to innovate and automate processes, significantly supporting our healthcare services and enhancing data security while delivering outstanding care to patients," he says.
The BMC Helix platform has received accolades as a leader in both The Forrester Wave™ reports for Enterprise Service Management and Process-Centric AI For IT Operations. These recognitions underline the solution's robust capabilities in handling complex IT operations and service management tasks.
