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    Nordstrom’s AI Effort Is Focused on the Basics

    The department store is focusing on procurement analytics and customer support before chasing bigger bets

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    Nordstrom’s AI Effort Is Focused on the Basics

    At Manifest 2026 in Las Vegas, Nordstrom’s chief procurement officer described how artificial intelligence is being used inside the company’s sourcing systems.

    “It spits out so much information that it would really take me hours to compile,” Karoline Dygas said during a panel discussion about procurement analytics. She was referring to the company’s spend intelligence platform.

    Nordstrom uses procurement intelligence software from Suplari to analyze supplier spending and category data. According to Suplari’s published case study, the platform consolidates fragmented financial systems and provides cross-category visibility into supplier relationships. The case study describes the system delivering “actionable data and deep insights,” including identification of overly complex supplier relationships and single-sourcing risks.

    Dygas also described interest in prescriptive AI systems.

    About the author

    Mukundan Sivaraj

    Mukundan covers enterprise AI and the AI startup ecosystem for AIM Media House. Reach out to him at mukundan.sivaraj@aimmediahouse.com or Signal at mukundan.42.

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