Why Bill McDermott Says ServiceNow Is Leading the AI Race

Bill McDermott, Chairman and CEO  says “We’re leading the AI race”. While much of the tech industry is still defining what AI agents can be, ServiceNow has begun deploying them at scale. With the March 2025 Yokohama release, the enterprise software company introduced a suite of autonomous agents embedded across IT, HR, security, and CRM workflows. These aren’t experimental tools or isolated pilots. They’re fully integrated systems designed to act, adapt, and coordinate with minimal human input, backed by years of internal development and platform unification. Over the past four months, ServiceNow has acquired three AI-focused companies, Moveworks, Cuein, and Logik.ai, while simultaneously deepening its partnership with Cisco to address one of enterprise AI’s most urg