Liberate, a San Francisco-based startup specializing in automating property and casualty insurance operations, has secured $50 million in its latest funding round. Led by Battery Ventures, this round values the company at an impressive $300 million post-money, reflecting investor confidence in its innovative approach to disrupting an industry under pressure from rising operational costs and legacy systems.
Founded in 2022, Liberate has quickly positioned itself at the forefront of AI adoption within the insurance sector. The company’s core offering revolves around sophisticated reasoning-based AI agents that automate sales, claims processing, and customer service tasks without human intervention.
Its voice AI assistant, Nicole, handles inbound and outbound calls, making policy sales, responding to customer queries, and managing claims efficiently, even over multiple communication channels such as SMS and email.
Disrupting a Stagnant Industry
The insurance industry has faced numerous headwinds like rising costs, outdated systems, slow growth, and rising customer expectations. According to a recent Deloitte report, global premium growth in the non-life insurance segment is projected to slow through 2026, driven by increased competition and operational pressures.
Many insurers experimented with AI but faced setbacks due to fragmented data and inflexible workflows, delaying widespread adoption. Liberate aims to change this by embedding AI directly into core operations, transforming the way insurers operate day-to-day.
Liberate’s AI system is designed to handle end-to-end tasks, reducing costs and increasing efficiency. CEO Amrish Singh emphasizes that these AI agents not only automate routine processes but also generate actionable insights for complex decision-making.
The company claims that its AI solutions have increased sales by an average of 15% and cut operational costs by 23%. For instance, Liberate’s AI has reportedly reduced hurricane claim response times from 30 hours to just 30 seconds, a game-changer in emergency and high-stakes scenarios.
Utilizing reinforcement learning, Liberate’s AI systems are tailored for the highly regulated insurance environment. Every interaction is audit-ready and includes safeguards to meet compliance standards.
The internal monitoring tool, Supervisor, continuously oversees all AI interactions, flagging anomalies or errors for human review, balancing automation with regulation and safety.
A Winning Vision
The company’s leadership comprises seasoned veterans from the insurance and tech industries. CEO Amrish Singh, who previously worked at Metromile and Lemonade, states, “Insurance companies want to grow, but they’re limited by outdated workflows and fragmented data. Our goal is to embed AI into the core, enabling scalable growth.”
This vision has resonated with investors, leading to strong support from Battery Ventures as well as returning backers like Redpoint Ventures, Eclipse, and Commerce Ventures.
Marcus Ryu, a general partner at Battery Ventures, remarked, “Liberate’s focused approach on high-value use cases with robust guardrails is critical for safe, large-scale deployment in regulated industries.”
Since its inception, Liberate has scaled from 10,000 automations per month to over 1.3 million, serving more than 60 clients, including some of the top 100 US property and casualty insurers, which collectively dominate a significant market share.
The funding will accelerate the development of reasoning capabilities further and enable broader deployment across insurers worldwide.
