PayPal has been through many phases since its early days as a start-up helping people move money online. Over time it became a bridge between banks, merchants, and consumers handling payments across markets worldwide. Now the company faces a new turning point. Intelligent agents, powered by artificial intelligence, are beginning to change how commerce works. Instead of consumers clicking through websites, filtering options, and comparing prices, agents can carry out much of that process on their behalf. The model is being described as agentic commerce, and it could redefine the relationship between buyers, sellers, and platforms like PayPal.
On a recent Bloomberg podcast, Prakhar Mehrotra, Senior Vice President and Global Head of AI at PayPal, explained how the company is preparing for
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Mukundan Sivaraj
