EXL’s Journey from Capabilities to Rapid Solutions in the Gen AI Era with Deepti Kalra

Deepti shares her insights on the evolution of EXL from focusing on capabilities to becoming a solutions company, the impact of Gen AI on service demand, and the journey of building a robust data and AI practice.
In this exclusive interview with AIM Media House, we sit down with Deepti Kalra, an AI leader with 14 years of experience in establishing and scaling AI practices including strategy, product development, and consulting. Deepti, the Vice President and Chief to the CEO currently driving data and AI-led vision for the company, previously led AI solutions for Insurance Analytics practice at EXL. She has been instrumental in developing industry-leading AI solutions and strengthening market positioning with external stakeholders. Her extensive experience spans across insurance, financial services, media, and healthcare sectors, where she has focused on solving key industry problems and leading large-scale transformation programs for Fortune 500 organizations. Deepti shares her insights on the
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Picture of Abhijeet Adhikari
Abhijeet Adhikari
Abhijeet Adhikari is a Research Associate at AIM-Research, focusing on AI and data science related research reports. Beyond his professional role, Abhijeet is an avid reader with a particular interest in historical and mythological facts, you can reach him at abhijeet.adhikari@aimresearch.co
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