AI vs. Human in the Loop: Scaling AI for Contact Centers and CX
AI can give choices, calculating benefits and risks, and bringing up policies. But, at the
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AI can give choices, calculating benefits and risks, and bringing up policies. But, at the
Organizations face the challenge of finding the right balance in personalizing these technologies
Even if you’re optimistic, you cant be naive.
The AI models are as good as the data they are based on.”
“Massive is a platform with a very simple task: it informs CPG companies about which
A flexible framework for measuring, adding, subtracting, and modifying these metrics is essential for observability.
“I see a world where, 10 years from now, you could be having games where
Deepti shares her insights on the evolution of EXL from focusing on capabilities to becoming
“There are things that humans excel at and tasks where algorithms are more efficient.”- Lindsey
Roles will evolve in terms of daily tasks, but few will disappear overnight.