Unveiling Walmart’s AI-Driven Customer Experience: A Deep Dive with Prasad Savadi and Kamiya Motwani

Walmart, a name synonymous with retail, has been making significant strides in leveraging Artificial Intelligence (AI) to enhance customer experience. In a recent talk at Cypher 2023, Prasad Savadi, Director – Data Science, and Kamiya Motwani, Director Data Science at Walmart Global Tech, shed light on how the retail giant is infusing AI into its operations. The talk began with an overview of Walmart's customer-centric approach, which aims to make shopping more convenient and personalized. The company employs AI in three key areas: search and discovery, customer care automation, and associate-facing apps. In search and discovery, machine learning models help predict what a customer is likely to buy, thereby making product recommendations more accurate. Customer care automation, on the