Ooma Launches AI Suite to Automate Business Call Handling

Ooma announced Ooma AI on May 12, 2026, embedding five AI capabilities directly into its Ooma Office business communications platform, covering the full arc of a business phone call from initial handling to post-call intelligence.

The launch addresses a specific operational gap for small and mid-sized businesses: calls that go unanswered during peak periods, after hours, or when staff are occupied generate missed opportunities and poor customer experience.

Ooma AI is designed to automate the front-line handling of those calls while simultaneously converting every conversation into searchable, analyzable data, according to the company.

"By embedding AI directly into the Ooma Office UCaaS platform, we're not just adding features, we're fundamentally transforming how teams connect, collaborate, and make decisions," said Dennis Peng, Senior Vice President of Product Management at Ooma. "Ooma AI helps businesses automate routine tasks and deliver real-time insights, empowering organizations to move faster, work smarter, and focus on what truly drives value: meaningful human interaction."

Five Capabilities, Two Pricing Tiers

According to the company, AI Transcriptions converts call recordings into searchable text and concise summaries, with an Ask AI feature that allows users to extract key details, action items, and insights from individual calls without replaying recordings. It is included with Ooma Office Pro Plus at no additional charge.

AI Answering Service uses generative AI to answer missed calls, greet customers, provide company information, respond to FAQs, and capture caller details, including contact information, reason for calling, urgency, and callback preferences.

Ooma's usage data shows typical interactions average approximately two minutes, giving businesses predictable cost planning. The service is priced at $14.99 per license with 40 minutes of monthly use included and additional usage tiers available.

AI Receptionist, currently in beta, extends the answering capability into a more advanced virtual front desk that operates 24/7, handling complex customer inquiries, intelligently routing calls, booking appointments, and sending SMS follow-ups.

It is priced at $49.99 per license with 100 minutes of monthly use. Both AI Answering Service and AI Receptionist can be added to any Ooma Office plan and deployed in minutes without code.

AI Insights, also in beta and included with Ooma Office Pro Plus, provides a dashboard that analyzes customer conversations to extract call topics, trends, categories, and sentiment.

An Ask AI feature allows businesses to query specific questions including why customers are calling, whether complaints are increasing, which issues are driving repeat calls, without manually reviewing call logs.

For businesses already using OpenAI, Ooma offers an API integration that transcribes recorded calls using ChatGPT with summaries and full transcripts displayed directly within Ooma Office, according to the company.