Comtech has unveiled a new artificial intelligence-backed solution aimed at alleviating the growing problem of staffing shortages in emergency call centers across the United States. The technology, dubbed SmartAssist™, is designed to handle non-emergency calls without human intervention, potentially revolutionizing how 911 centers manage their increasing call volumes.
SmartAssist uses AI chatbots programmed with conversational design to understand and respond to callers' natural language, effectively triaging and resolving low-priority, non-emergency inquiries. This innovation comes at a crucial time when Emergency Communications Centers (ECCs) and Public Safety Answering Points (PSAPs) are grappling with unprecedented staffing challenges.
Jeff Robertson, President of Comtech's Ter
Comtech Launches AI-Powered Solution to Tackle 911 Call Center Staffing Shortages
- By Abhijeet Adhikari
- Published on
The technology, dubbed SmartAssist™, is designed to handle non-emergency calls without human intervention, potentially revolutionizing how 911 centers manage their increasing call volumes.
