ServiceNow Unveils Major Expansion of Its Now Assist Generative AI Portfolio

ServiceNow, the leading digital workflow company, has launched a significant expansion of its Now Assist generative AI portfolio, introducing new capabilities aimed at transforming user experiences and boosting productivity. The latest additions - Now Assist in Virtual Agent, flow generation, and Now Assist for Field Service Management - are set to be embedded into the ServiceNow Platform, enhancing the company's comprehensive range of practical generative AI applications. These innovations are not just technological advancements; they are tools enabling ServiceNow customers to reshape their work practices. With Gartner® forecasting a $3 trillion investment in AI between 2023 and 2027, and GenAI constituting 36% of this expenditure, ServiceNow's latest offerings are timely. Organizatio